Making a Complaint

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. 

https://www.pickerings-solicitors.com/site/help/complaints/

Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. 

Legal Ombudsman

If we are unable to resolve your complaint then you can have the complaint independently reviewed by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.

You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

You can raise your concerns with the Legal Ombudsman

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333 

Email: enquiries@legalombudsman.org.uk

Solicitors Regulation Authority (SRA)/CILEX Regulation

The SRA can help you if you are concerned about our professional conduct or behaviour.  This could include concerns about dishonesty, treating you unfairly because of your age, or disability or other characteristic. 

The appropriate regulator for conduct will depend upon the status of the individual whom you wish to report. 

You can raise your concerns about a solicitor with the SRA at: 

Telephone: 0370 606 2555

Website: https://www.sra.org.uk/consumers/problems/report-solicitor/

If your concerns relate to the conduct of a CILEX lawyer then you need to contact CILEX Regulation either via their website: https://cilexregulation.org.uk/report-to-us/ or by phone on 01234 845770.

The SRA and CILEX Regulation will not normally deal with complaints about poor service, as these are handled by the Legal Ombudsman.